Returns & Refund Policy

Refund Policy

At hailblu, we are committed to providing you with the best designed toddler slip shoes to help your little one get on their feet. If you are not satisfied with your purchase for any reason within our 30-day money-back guarantee, please contact us at hello@hailblu.com.

Cancellation Policy

Please note that any changes or cancellations to an order must be made within 24 hours of placing the order. After this timeframe, we may not be able to accommodate your request as the order will have already entered the processing phase. If you do cancel your order within 24 hours, we will process your refund within 7 business days.

30-Day Money Back Guarantee

We have confidence in our products and their quality, However, if you are unhappy and wish to return the items within the 30-day period covered by our money-back guarantee. Please note that shipping fees (if applicable) are not refundable. Shoes must be in original condition. 

To initiate a return, please get in touch with our support team by filling out the form on our Contact Us page or send us an email directly at hello@hailblu.com. To expedite your return, please provide us with your Order Number or the Name and Email Address used to place the order.

Damaged Items

We take great care in packaging our products to prevent damage during shipping. We consider an item damaged if it has a defect or if the product is physically broken. Damaged packaging that occurred during shipping, such as dented boxes, with a product in good condition is not considered damage.

If your item arrives damaged, please let us know within 72 hours of delivery. To report a damaged item, please email us at hello@hailblu.com and include a clear photo of the damage. We will determine if you are eligible for a replacement at no cost to you. We do not refund, replace, nor accept returns for items damaged through normal use, wear and tear, or misuse.

Shipping and Delivery

While we strive to deliver your order in a timely manner, we cannot be held responsible for any shipping or delivery delays that are outside of our control, including those caused by the courier, customs, or other factors and issues that may occur during shipping. If you experience any problems with your delivery, please contact the courier directly for assistance. We are not responsible for any lost, stolen, or delayed packages.

Incorrect Shipping Address

It is the customer's duty to ensure the correct shipping address is used at checkout. If it is incorrect and we are not notified of this within 24 hours of placing your order, you will not be entitled to a resend or a refund.

Please note that we reserve the right to modify this Return & Refund Policy at any time, and it is the responsibility of the customer to review the most recent version of the Return & Refund Policy before purchasing and using our products. By purchasing and continuing to use hailblu products, customers are indicating their acceptance of this Return & Refund Policy.